To Our residents and families, we pledge:

To enhance the lives of our residents.
•Encourage residents to achieve and maintain their maximum level of independent function.
•Provide choices and options through risk management programs, to meet resident's needs and encourage them to continue to be actively involved in decisions about their care.
•Preserve each resident's dignity and privacy.

To nurture our residents
• Assess each resident's needs and reassess appropriately.
• Provide appropriate and cost-effective solutions.

To provide safe environments and caring, competent staff.
• Ensure staff have appropriate background, skills, experience and ensure that they receive necessary training to support the services offered.

To inform residents and families about services provided
• Detail services available, related costs and policies relating to charges, including any changes in charges.
• Explain thoroughly the criteria or parameters for changing the level of service, including policies relating to transfers from the residence.
• Where appropriate, provide family members access to all of the information about services and involve them in all decision making.
• Identify other services available through arrangements with the provider or independently.
• Disclose existence of financial relationships with affiliated or independent providers of ancillary services.

To our Community we pledge:
• To coordinate care with other providers when necessary.
• To help the public and policy makers understand assisted living.
• To maintain a responsive attitude to evolving care needs of residents and respond proactively and cooperatively with other groups to best serve the ends of residents.